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Answers to Common PowerTime Questions
Frequent Asked Questions
Browse answers to common questions about prepaid electricity purchases, account management, payments and support.
Latest Energy News and Electricity Saving Advice
Prepaid Electricity News, Tips & Insights
Stay informed with the latest prepaid electricity updates, energy-saving tips, industry news and utility insights from South Africa.
Don't Wait for Sparks to Fly: Signs You Need an Emergency Electrician!
Electricity keeps our homes and businesses running until something goes wrong. When should you call an emergency electrician? Ignoring the signs could risk your safety, your property, or your peace of mind. Let’s break down when it’s time to make that urgent call. Signs You Shouldn’t Ignore Here are clear situations where reaching out to an emergency electrician is not just smart, it’s necessary: Burning smells or smoke – This could mean overheating wires or a short circui
1 min read
What Counts as an Electrical Emergency?
Electricity makes life easier but when things go wrong, it can be dangerous. Here’s how to spot an electrical emergency and what to do: Common Electrical Emergencies Power Outage (Not Load Shedding!) If your house suddenly goes dark and it’s not scheduled load shedding: – Check the DB board – If nothing helps, call an electrician. Burning Smell or Burnt Outlet – Turn off power at the main switch – Don’t use the outlet – Call a pro this could start a fire. Shocks or Spar
1 min read
10 Common Ways South Africans Waste Electricity (And How to Stop)
Electricity is a necessity, but wasting it can lead to higher bills and unnecessary strain on the power grid. South Africans, like many others, often waste energy without realizing it. By making small changes, you can save money and help reduce load shedding. Here are 10 common ways electricity is wasted and how to fix them. Leaving Lights On – Switch off lights when you leave a room to save energy and extend bulb life. Using Old Bulbs – Replace incandescent bulbs with ener
1 min read
Partial Power Outages in South Africa: Causes & Fixes
Ever had some lights working while others don’t? That’s a partial power outage, a frustrating issue with various causes. Here’s how to handle it: What Causes a Partial Power Outage? ⚡ Tripped Circuit Breakers – Overloaded circuits can trip the breaker. Resetting it might restore power. ⚡ Blown Fuses – In older homes, a blown fuse can cut power to certain areas. Replace it with one of the same rating. ⚡ Faulty Wiring – Loose or damaged wiring can cause intermittent outa
1 min read
Simple Ways to Save Electricity in South Africa
Electricity is a significant household expense, and with rising costs, it’s essential to find practical ways to reduce consumption. Whether you’re looking to lower your monthly bill or adopt more sustainable habits, here are some simple steps South Africans can take to save electricity and money. Key Tips for Saving Electricity Seal Gaps in Doors and Windows Prevent cool air from escaping by sealing gaps around doors and windows with weather stripping or caulk. This minimizes
2 min read
Should You Unplug Your Appliances When Going Away?
As you gear up for your much anticipated vacation, you've probably covered all the essentials packed your bags, tested your alarm system, and notified the right people. But what about your home appliances? Should you unplug them before leaving? Let’s break it down. Save Energy and Money Many appliances continue to draw power even when they’re in standby mode. Devices like microwaves, TVs, and phone chargers consume energy while not in use, adding to your electricity bill. By
2 min read
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